251 5th Ave LEVEL, New York, NY 10016, USA
I really recommended this store for beer selection and specially for cigars, store is really clean and good customer service excellence experience and friendly all of the working guys and this is 24 hours is also really good
Buy cigars elsewhere! The man behind the counter was very busy with his notebook - I’m assuming the owner or manager as it seemed to be some sort of accounting taking place. This was at about 8:30pm or so heading back from a family dinner down the street. I took quite a bit of time looking over the options and was never greeted or asked if I needed help. When I did approach the register with a nearly $30 cigar and beverage I asked if they had a cigar cutter and matches which were thrown on the counter in front of me with no verbal acknowledgement. When I unwrapped the Montecristo special edition to cut it the wrapper started flaking and there was no give to the body of the cigar. I mentioned it to the man it was very dry and he said ‘huh?’ so I repeated myself, which prompted him to briefly inspect the cigar and replace it with another from the case which was also dry but not as much. I paid without any acknowledgment from the man and left. If you like dry cigars and terrible customer service this is your spot. Many recent positive reviews look very suspect.
Best place ever. Owner rocks. Awesome service and selection.
Great, fast customer service on all levels. They're killing it in the thick of NYC.
Excellent customer service from the staff. Kaleigh was very knowledgeable and helpful. Will be returning in the future.
Located in NY 10016